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Incentives in Organisations: What does the research show us?

Vandana KatyalBusiness Coaching

Here is  something I’d like to share to everyone what I have learnt from my Masters of Business Administration degree. It’s about our People and Organisational culture.

I have often gone to seminars that talk about incentivising your staff for financial targets. I have done it their way, but often found the ‘oomph’ runs out in a few months. Often we assume incentives are important to motivate your staff, but actually published research shows that it decreases productivity and can make one narrow-visioned. The higher the incentive, the lower the productivity and the meaner people can get (Piff et al.)! This is same for developing and developed nations (Ariely et al.). No difference.

The most valued incentives by workers (research based) are:

1. Appreciation on a routine basis – establish a great culture.

– Culture eats any business strategy for breakfast!

2. Career progression opportunities- this can be in either furthering skills or job roles. Where do they want to be? How can you help them get there?

– Establish a skills list for each job role and review the next desired skill for career progression!

3. Work-life balance, via job share and flexibility – the most valued of all benefits and most challenging to provide in dentistry!

– Give your staff multi-varied roles so they can job share on a daily basis.

If you can instill a small step toward any of the 3 points above, you will have highly engaged team. One that doesn’t need monetary incentives to beat all targets. Of course rewards help but they shouldn’t drive Motivation.

If you are to introduce an incentive, you need to involve your team – what would they love to have as a bonus or reward? Ask your team in a group meeting. You will be surprised how many times it’s not money they will ask for. Most of them will ask for positive culture and work-life balance!

CASE STUDY

CCC Smiles Orthodontist Sydney  – in my orthodontic practice Clean Clear & Correct Smiles (www.cccsmiles.com.au) and business we have KPIs, but our KPIs are not just about revenue and profits, it’s also for customer satisfaction, sustainability, care for the planet and community networking. Each staff member chooses the KPIs that best suit their role and skill set. They track and report this in team meetings every month. If a staff member gets 75% of all their annual KPIs then they get a ‘mastering a skill’ bonus of upto certain $. They can choose to spend that on personal or professional development – eg. gym membership, piano lesson or conference. Do we meet targets? Yes! We do and with high employee engagement and job satisfaction. How do I know this? I conduct surveys of my team engagement.

I’m a firm believer of involving people in decisions that affect them. Some people think conference and travel is a job incentive. Taking your staff for a conference is great. But maybe it’s not what they want.

The iceberg analogy above shows how culture is way bigger than business strategy and so much more powerful that it can sink a whole ship if not developed in a business.

 

Happy Working!

Dr Vandana Kaytal,
Specialist Orthodontist, Enterpreuner, Author, Researcher and Speaker.

What People Are Saying

  • Having always steered away from clear aligners and only stuck with fixed braces, I’ve finally decided to give aligners a go this year. BOSS is extremely practical, informative and backed up by heaps of research. Dr. V is a great mentor, she’s always helpful and truthful. The team at BOSS and CCC smiles are just amazing, always there to help you whenever you need, even if it was a question that’s be repetitively asked many many times =p. I would highly recommend BOSS to anyone who wishes to start their journey in digital orthodontics. With Dr. V and her team behind me, my confidence level is soooo much higher and I feel like I am delivering my treatment to a higher standard and overall making me a better clinician. Thank you Dr. V!!

    Dr Claire Chiu, Dentist QLD
  • I joined BOSS in 2018 for the full year, and the wealth of knowledge that Vandana shares is immeasurable! This course is perfect for absolute beginners and also those with more experience, and Vandana caters it perfectly for the whole group. All her information is evidence based and very relatable for general dentists, giving you information that those “generic” 1-3 day clear aligner courses cannot give you. BOSS is a very comprehensive course. I highly recommend it, I plan to join BOSS again!

    Dr Michelle Sujenie, Dentist VIC
  • Since I have joined the postgraduate diploma in orthodontics I have noticed all the applied practical learning/knowledge on my patients and I am only half way through the year. Dr Vandana is a genuine educator. She goes way beyond to simplify every lecture and I really like her evidence based information and that is available for us 24/7. Her webinars helped a lot for busy dentist and loved the feedback we get in the one on one sessions with our cases. It make us think every step of the way. But the best thing I like is to see she is giving back to the community and her association with Smile train In helping children with cleft palate is just beyond words. Thank you so much for being nice and approachable.

    Dr Claudia Braybon, Dentist
  • Dr Katyal’s courses are always very practical, interactive and based on up-to-date evidence. I have completed other orthodontic courses and I have found the structure and organisation of BOSS to be superior. Whilst Dr Katyal is very encouraging of GP dentists doing orthodontic treatment, she ensures that we understand our scope of practice, which allows patients to have the best outcomes. Looking forward to doing more BOSS courses in the future!

    Dr Brodie Hil, Dentist VIC
  • I just attended the 2018 Boss Course 1 in Melbourne. It was a comprehensive introduction into orthodontic diagnosis and treatment planning. I have walked away feeling confident in my knowledge and abilities. I recommend this course to beginners and those with more experience. The group was small and the course felt tailored to our individual levels of experience. Dr Katyal was so kind and approachable and generously shared her knowledge. The course was heavily scientifically based and Dr Katyal frequently referred to the literature and gave recommended pre-readings to enhance our knowledge and make the most of the session.

    Dr Rachael McDonald, Dentist, Melbourne
  • Dr Katyal shares so much of her own protocol and is extremely generous not only with her time but with the well thought out information she provides along with the course such as inventory lists, marketing material and case presentation templates. She tailors her advice to your own experience and helps with appropriate case selection, points out possible pitfalls and helps you understand how to overcome them. The course is also up-to-date using the latest technologies in orthodontics and is heavily evidence-based.

    I would recommend it to anyone wanting to start doing some orthodontic treatment or looking for a more comprehensive course to assist in some ortho they are already doing.

    Dr Becky Dudman, Melbourne

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